Modernizing Security Operations on Google SecOps for a Financial SaaS Provider

About the Customer

This leading enterprise SaaS provider offers a mobile-first, AI-driven sales engagement and workflow platform used by financial institutions worldwide to streamline sales, collections, and customer engagement. As a cloud-native platform operating across multiple regions, it processes high volumes of sensitive data and must maintain both agility and strong security controls.

The Challenge

Rapid growth, expanding customer footprints, and rising regulatory expectations placed significant pressure on security operations:

• Disparate telemetry from cloud platforms, endpoints, identity systems, and SaaS tools
• Limited unified visibility across environments
• Manual, time-consuming incident response processes
• Need to protect sensitive financial data without slowing product release cycles

The company needed a modern security operations model that could bring together deep telemetry analysis, real-time detection, and expert-led response while integrating seamlessly with its cloud stack.

Why Google SecOps Was the Right Platform

Google SecOps is a cloud-native security platform that unifies threat detection, investigation, and response. It provides:

• Cloud-scale analytics to process high-volume security data from hybrid and multi-cloud environments
• Integrated SIEM and SOAR capabilities for rapid investigation and automated response
• Built-in threat intelligence from Google and partners such as Mandiant
• AI-assisted analytics and contextual threat insights

For a high-growth SaaS platform serving regulated financial institutions, Google SecOps offered the scalability, intelligence, and automation needed to detect and respond to threats quickly, without the overhead of legacy SIEM systems.

The Scybers Solution

Scybers implemented a 24x7 Managed Detection and Response service on Google SecOps, combining technology with deep operational expertise:

• AI-powered Managed SOC delivering continuous monitoring, investigation, and incident handling
• Proactive threat hunting to uncover stealthy threats beyond standard alerts
• Customized SLAs and executive reporting aligned to business and regulatory expectations
• Comprehensive visibility across users, endpoints, cloud infrastructure, and applications
• Dedicated detection engineering to tune rules, reduce noise, and increase high-fidelity alerts
• Expert guidance and optimization from field CISOs and senior security engineers

The service was deployed in a way that allowed both fully managed and co-managed modes, enabling the customer’s internal team to grow capability while relying on Scybers for depth and 24x7 coverage.

The Results

Within the first week of full operations:

• Priority security issues were identified and remediated proactively
• Preventive controls were implemented to reduce recurring risks
• Security visibility was consolidated into a single operational view
• Response processes became more consistent and predictable
• Executive leadership gained clear insight into overall cyber risk and posture

The organization now operates with a scalable, cloud-native security posture that supports rapid product innovation while meeting the expectations of demanding financial clients.

Customer Quote

“By adopting Google SecOps with Scybers’ 24/7 team, we gained cloud-scale visibility across our platform. Correlated, intelligence-driven detections and automated playbooks materially reduced our response times while supporting our fast release cycles.”

About Scybers Managed Services

Scybers provides Google-first, AI-powered managed security operations, built natively on Google SecOps. Our MDR service combines:

• 24x7 monitoring and incident response
• Threat hunting and detection engineering
• Advisory support from experienced CISOs and security architects

To amplify value, Scybers uses Scyra, an agentic service-delivery layer that sits on top of Google SecOps. Scyra:

• Automates routine investigations and workflows
• Surfaces actionable insights faster
• Standardizes playbooks and response actions
• Accelerates onboarding and tuning for new customers

Backed by Google SecOps Delivery Partner Expert status and governed by SOC-CMM, ISO 27001, and SOC 2 controls, Scybers helps organizations get the best out of Google SecOps and run high-performing, cloud-scale security operations.

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