Scaling Security Operations on Google SecOps for a Fast-Growing NBFC

About the Customer

A rapidly growing Non-Banking Financial Company (NBFC) focused on expanding financial access to underserved communities across India. Operating a multi-channel lending and collections network, the organization manages high-volume financial transactions across branch operations, mobile platforms, field agents, and cloud-based systems.

As a regulated financial institution, the company must demonstrate strong controls, centralized monitoring, and rapid response capabilities to meet internal governance requirements and stringent compliance standards and industry-specific regulatory directives.

The Challenge: Scaling Security to Match Business Expansion

As the institution expanded into new regions and increased its loan portfolio, its security operations team faced growing complexity:

• High-volume distributed telemetry from branch systems, mobile apps, and cloud workloads
• Threats specific to lending and BFSI, including account takeover, fraud, policy abuse, and transactional anomalies
• Siloed logging and alerting systems, making it difficult to correlate events and spot early-stage threats
• Audit and compliance pressures requiring centralized visibility, evidence-based incident workflows, and tamper-proof logging
• Resource constraints, limiting their ability to manually investigate and respond to incidents

The organization urgently needed a unified security operations platform that could support rapid business growth without adding operational friction.

Why Google SecOps Was the Ideal Platform

Google SecOps (SIEM + SOAR) provided the scale, speed, and intelligence needed to secure a high-growth financial services environment:

• Cloud-scale analytics to handle massive volumes of financial telemetry
• Integrated SIEM and SOAR for faster investigation and automated response
• Threat intelligence from Google Cybersecurity Threat Intelligence (GCTI) and Mandiant, highly relevant to BFSI/NBFC threat patterns
• Correlated analytics that surface anomalies across user behavior, API usage, device activity, and transactional workflows
• Unified visibility across cloud, application, identity, and branch networks

Google SecOps enabled the NBFC to operate a modern, intelligence-driven SOC without the cost and complexity of legacy SIEM systems.

The Scybers Solution: Google SecOps + 24/7 Managed SOC

Scybers deployed and operationalized a 24x7 Managed Detection and Response service on Google SecOps, tailored to the company’s lending and collections operations.

Deployment & Engineering

• Integrated Google SecOps as the unified analytics layer across cloud, mobile, branch and API telemetry
• Onboarded identity, application, network, and cloud signals into Chronicle
• Enabled BFSI-specific threat intelligence using GCTI and Mandiant curated rules

Custom Detection Packs

Scybers developed detection packs specifically for financial workflows, including alerts for:

• Suspicious session patterns and anomalous login locations
• Fraudulent behavior indicators across apps and API traffic
• Device compromise signals across field staff and mobile endpoints

SOAR Automation

Automated SOAR playbooks were deployed to ensure:

• Enrichment of alerts with asset and user context
• Standardized triage and containment actions
• Consistent escalation paths to internal teams
• Evidence capture and compliance-ready reporting

Managed Operations

Scybers’ 24/7 Google SecOps squad monitored, investigated, and responded to threats continuously, providing:

• Real-time detection
• Rapid containment
• Executive reporting and risk dashboards
• Continuous tuning and posture improvement

The Results: Faster Detection, Higher Fidelity, Stronger Compliance

Within the first weeks of full operations, the organization saw immediate, measurable improvements:

• Significantly faster detection and response, enabled by intel-led correlated analytics
• Higher-fidelity alerts, reducing noise and focusing analysts on real threats
• Improved signal-to-noise ratio through targeted tuning and device/user context
• Automated incident workflows, reducing dependency on manual processes
• Regulatory-ready audit trails, meeting BFSI compliance expectations
• Clearer visibility for leadership, enabling informed decision-making on cyber risks
• Stronger defenses, supporting secure growth across new regions and business units

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